HOW DOES AN ORDER ?

To order your favorite, please select the item you want, select your size (if necessary), select a variation (color and / or print, if necessary) and click on "Add to cart". Once your purchases are complete, click on "My cart" and then click on "Submit my shopping cart". Then, let yourself guide through the various steps. Regarding the time taken to take charge of your order, we open our sales from 3 to 8 working days.

All orders are grouped at the end of the sale and sent to suppliers (Creators and Artists). These prepare your order and ship it. For certain products with immediate availability, you can be delivered within 8 working days and for customized products or order, up to 3 weeks after your order. For this purpose, you will receive a notification of validation and assumption of your order with the delivery deadlines after payment by email.


If you have a promotional offer, simply enter the code you received in the "Reduction Coupon" box on the "Basket Details" page. If you have an asset, simply choose on the payment page "payment by voucher". If you have more than one purchase order, please select the one you want to use. To know: If the amount of your offer or your credit is less than the value of your purchase it will be necessary to complete your payment by credit card.

If you can not select your size, it may not be available. We invite you to come back later. However, do not hesitate to contact us to let us know.

Please note that once your order has been validated and paid, it is not possible to change it. A Savoir: You receive 14 days from the date of receipt of the package to return the item (s) that would not give you full satisfaction. We will refund you as soon as possible.

WHAT ARE THE DETAILS OF DELIVERY OF MY ORDER?

We deliver to consumers with an address in the following geographical areas: FRANCE (metropolitan France and DOM TOM), EUROPE, AMERICA, AFRICA, MIDDLE EAST, ASIA, OCEANIA. Be aware that you can request to receive your items at a different address from your billing address. During the registration of your order, before entering your bank data (via the PAYPAL security service).

You can change the delivery address. In the "My Additional Addresses" section, fill in the information about your new shipping address and click "Add" and let yourself be guided. Thus, once you have registered your order, you will no longer be able to change the shipping address. To track the status of your order, go to "My Account" and then on the "My Order History" tab. Finally, to know the amount of the shipping costs to pay for an order, go to the "Shopping Cart" and then simulate delivery areas to know the price for your shipping address.

That is to say: for orders delivered outside the European Union, taxes and customs duties may apply. These taxes and customs duties are to be paid by the customer and must be paid on delivery. The total of the order does not include these taxes and customs duties.

HOW TO RETURN OR EXCHANGE A PRODUCT?

To return a product simply make an online request in the space "my account" (by clicking on the top right of the site).

In the "exchanges and returns" section, select the relevant order and choose the items you want to return. Indicate if you want an exchange, credit or a refund. In the case of an exchange, please specify in the comments box the size or color desired.

We will then send you by e-mail (within 48 hours) the authorization to return your order to the shipping address (of the supplier (s) concerned) indicated on your parcel when it is received. Upon receipt of the return of your package, the supplier will verify that the product is still in compliance with the sale and we will then proceed to the refund.

Preparing the return of your package: You can use the original envelope or carton. Attach the unworn product (s), unwashed and in perfect condition for resale, with the labels and in the original packaging. Attach the invoice (or a copy). Please send it to us at the shipping address concerned.

Upon receipt, verification, you will be notified of the acceptance and we will exchange, have it or refund within 7 working days. Depending on your choice, the supplier will then return another item (at our expense) in the case of an exchange, we will issue a credit valid for 6 months or we will refund the amount of the product (s). We will refund the item at the price you paid.

The "go" and "return" shipping costs are your responsibility unless you have made a purchase that allows you to benefit from the delivery and return costs offered. Only the value of the products (discounts deducted) can be refunded or a credit note. In the event of a return of our fact (defect or error of shipping), we will refund the return shipping costs on presentation of a concrete proof. Once the item is returned and processed by our suppliers, you will be refunded directly to your Paypal account, in the currency used at the time of payment.

Upon receipt, verification, you will be notified of acceptance and we will proceed to refund within 7 days. Once the refund is generated, it takes 4 to 5 days for it to be effective on your Paypal account. Finally, Product orders can be exchanged following the product return procedure. In the case of an exchange, the return periods will be similar to the delivery times applied in the context of a regular purchase on the site.

CAN I KNOW MORE ABOUT SECURE PAYMENT?

The payment of your order can be made directly on our website by bank card in full security (Visa, MasterCard, American Express) thanks to our authorized partner STRIPE or via the most known secured payment service: PAYPAL (Visa, MasterCard , Carte Bleue, American Express). A: Check payments are not accepted.

Please note that the price quoted on all items includes taxes and that the payment of orders is made in euros only.

SECURE PAYMENT: The security of payment on shop.kodd-magazine.com is one of our priorities. The transactions carried out are secured by the payment systems Stripe or Paypal (according to your choice of payment). All information exchanged to process payment is encrypted using SSL (we use the Symantec security service). This data can not be detected, intercepted or used by third parties. They are also not stored on our computer systems.

In addition, all purchases made on shop.kodd-magazine.com comply with the 3D Secure standard. 3D Secure is a program created by international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) to enhance the security of online payments. This program is based on the setting up of an additional control during an online purchase: in addition to the banking data, the buyer is invited to enter personal data allowing his bank to identify it and to validate the " surgery.

A Savoir: Paypal is a technical service provider, and does not support disputes related to orders. These must be settled directly with shop.kodd-magazine.com and / or your bank. For more information about Paypal, visit the site.

WHY CREATE AN ACCOUNT ?

Create a customer account is mandatory on shop.kodd-magazine.com to place an order. Members of the Korner benefit from many advantages: first-hand product discoveries (for those registering at Kornernews by clicking on the link at the top right), quick and easy ordering. They can, when they wish, consult and modify their personal data, consult their customer history and follow their orders.

To become a member of Korner and open a customer account, here is the procedure:

Click on "Login" at the top of the page
Click "Create My Account"
Fill in the form and click on "Submit"
If you encounter difficulties, do not hesitate to contact us. We will reply as soon as possible.

Do not forget to subscribe to the Kornernews (by clicking on the link at the top right) to receive information about products and events concerning us, our partners and suppliers.

If you wish to modify your personal data, here is the procedure:

Click on "login" at the top right of the page and enter your credentials.
Modify your personal information then click on "validate"
Please note: All information about your korner account is only used as part of your business relationship with our company (including Kodd magazine and Kodd Korner). This information is never shared with third parties or resold without your permission.

If you want to change your password, here is the procedure:

Click on "login" at the top right of the page and enter your credentials. Enter your current password, your new password, the confirmation of your new password and then "validate".

You can also access your customer history, track your orders from your Korner customer account. Simply:

Open your customer account with your email address and your password.
See "My Account" and then "My Orders".
If you do not have a customer account, you will not be able to pay for your order.

In case you have forgotten your password that allows you to identify yourself, simply:

Click on "login" at the top right of the page
Click on the link «lost password? "
Enter your email address and validate.
A new password will be automatically sent to your e-mail address.